Dell XPS/Dimension XPS Gen 4 - Manual (Page 42)

42
Solving Problems
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Lockups and Software Problems
CAUTION:
Before you begin any of the procedures in this section, follow the safety instructions
located in the Product Information Guide.
The computer does not start up
The computer stops responding
NOTICE:
You might lose data if you are unable to perform an operating system shutdown.
A program stops responding
T EST THE KEYBOARD — Connect a properly working keyboard to the computer, and try using the
keyboard.
R UN THE H ARDWARE T ROUBLESHOOTER — See page 64.
C HECK THE D IAGNOSTIC L IGHTS — See page 53.
E NSURE THAT THE P OWER C ABLE IS F IRMLY C ONNECTED TO T HE C OMPUTER AND TO T HE
E LECTRICAL O UTLET
T URN THE COMPUTER OFF — If you are unable to get a response by pressing a key on your keyboard or
moving your mouse, press and hold the power button for at least 8 to 10 seconds until the computer
turns off. Then restart your computer.
E ND THE PROGRAM —
1 Press simultaneously.
2 Click Applications.
3 Click the program that is no longer responding.
4 Click End Task.