Dell PowerVault NX3600 - Manual (Page 71)

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Troubleshooting
Troubleshooting CIFS Issues
Misconfigured AV Host Settings Result In Access Denied To CIFS files
Description The Dell NAS cluster solution supports antivirus scans on
a per CIFS share basis. When a file on a share is opened
by a client application the NAS cluster solution sends the
file to an antivirus host to be scanned.
If no antivirus host is available, access to the file and to
the whole share, is inhibited.
Cause Since the antivirus hosts are not available on the NAS
cluster solution, files cannot be opened on an antivirus
enabled CIFS share.
Workaround Ensure that the problem appears only on antivirus enabled
shares, while clients accessing other shares do not
experience such problems.
Check the status of the antivirus hosts and the network
path between the NAS cluster solution and the antivirus
hosts.
CIFS Access Denied
Description CIFS access to a file or folder is denied.
Cause A client without sufficient permissions performs an
operation on a file/folder.
Workaround Check the permissions on the file/folder and set the
required permissions.
CIFS ACL Corruption
Description CIFS ACL corruption.
Cause
• ACLs were accidently changed by a user or script.
• ACL is corrupted after an antivirus application
accidently quarantined corresponding files.
• ACL got corrupted after data recovery by backup
application due to compatibility issues.
• ACL got corrupted after migrating data from
different location by using 3rd party application,
for example, RoboCopy .
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