Dell PowerVault NX3600 - Manual (Page 98)

1. Capture the failure message screenshot from the
NAS IDU window during clusterization.
2. Collect the cluster configuration file, the NAS IDU
log file, and the result file from the installation
directory and zip the config folder from the
installation directory.
3. The NAS IDU must lead users to the restore window,
where nodes are restored to standby mode.
4. Look for the failure messages in captured screen
shot and find out the potential cause of the failure.
Correct those failures and reconfigure the system
using the NAS IDU.
5. If the failure still persists, collect all the files in a
bundle package and contact Dell support.
Cannot Launch Dell NAS Initial Deployment Utility (IDU)
Description Cannot launch Dell NAS Initial Deployment Utility.
Cause Probable causes maybe:
• NAS Initial Deployment Utility installer failed to
install.
• JAVA runtime environment is not properly
installed.
Workaround Perform the following:
• Determine if the NAS ID Utility installer
completed successfully.
• Check to see if the minimum of JRE1.6x is installed
successfully.
• On Microsoft Windows, run java -version from
command console to display a valid JRE version.
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