Dell XPS 410 (Mid 2007) - Manual (Page 67)

Solving Problems
67
Lockups and Software Problems
CAUTION:
Before you perform any of the procedures in this section, follow the safety instructions in
the Product Information Guide.
The computer does not start up
The computer stops responding
NOTICE:
You may lose data if you are unable to perform an operating system shutdown.
A program stops responding
A program crashes repeatedly
NOTE:
Most software includes installation instructions in its documentation or on a floppy disk or CD.
C HECK THE D IAGNOSTIC L IGHTS — See "Diagnostic Lights" on page 49.
E NSURE THAT THE P OWER C ABLE IS F IRMLY C ONNECTED TO T HE C OMPUTER AND TO T HE
E LECTRICAL O UTLET
T URN THE COMPUTER OFF — If you are unable to get a response by pressing a key on your keyboard or
moving your mouse, press and hold the power button for at least 8 to 10 seconds until the computer
turns off, and then restart your computer.
E ND THE PROGRAM —
1 Press simultaneously.
2 Click Applications.
3 Click the program that is no longer responding.
4 Click End Task.
C HECK THE SOFTWARE DOCUMENTATION — If necessary, uninstall and then reinstall the program.