Dell PowerVault DR2000v - Manual (Page 36)

ID Issue Description Workaround/Solution
needed for the
upgrade. The Page(s)
Unresponsive dialog
allows only two
options:
1. Click the
DR4000 system
software
upgrade in the
dialog list box,
and click Kill
pages.
2. Click Wait.
14895 Restore Manager
needs to add a
message to remove the
USB key after the
operating system
installation completes. The USB key used
during the Dell DR
Restore Manager
operating system
installation process
can be overwritten if
it is not removed
after successfully
installing the
operating system. To prevent the overwriting of the USB key,
when the operating system installation is
successful, it is recommended that you
observe the following best practices:
1. Remove the USB key.
2. Reboot the system.
14920 Kernel panic due to soft
lockup after killing
power to the enclosure. A softlock error
condition can occur
if an active data
ingest is in progress
and any active
external expansion
shelf enclosure loses
both of its power
supplies.
Because an error
associated with
inflight write data is
detected, the DR
Series system
performs a "kernel
panic" and reboots.
During the reboot, if
the external
expansion shelf
enclosure was
already powered on
and there was active
inflight data in the
PERC controller
cache, the DR Series
system remains in
the BIOS window.
The workaround to resolve this issue is to
perform the following:
1. Follow the instructions displayed on the
BIOS console or contact Dell Support
for assistance.
2. Import the Foreign Configuration.
3. Accept the Configuration.
4. Do not run the configuration utility (as
this will clear the configuration).
5. Ensure that you follow these
instructions explicitly or you will lose
your data.
36