Yealink SIP-T32G - Manual (Page 103)

Advanced Phone Features
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5. Press the Save soft key to accept the change or the Back soft key to cancel.
You can also configure an ACD key via web user interface at the path DSS Key.
To use the ACD feature:
1. Press the ACD key when the phone is idle.
The phone LCD screen prompts you the following information:
User ID: the phone number used to log in the queue.
Password: the password used to log in the queue.
2. Press the Log In soft key to login.
Note
After configuring an ACD key, you can press the ACD key to log in the ACD system . After
logging in, you are ready to receive calls from the ACD system . You can press the ACD
key to show your current phone status. You can press the Available/Unavailable soft key
to change your phone status. The system server monitors your phone status. When you
set the phone status to available, the ACD key LED illuminates solid green, and then the
server begins distributing calls to your phone. When you set the phone to unavailable,
the ACD key LED illuminates flashing green, and then the server temporarily stops
distributing calls to your phone. To logout the
ACD system , press the Log Out soft key.
Note It is recommended you configure no more than one ACD key per phone. At any time, at
most one ACD key can be in progress on your phone.
Contact your system administrator for the User ID and Password to access the ACD
system.