Cumberland Stove Works MF3700 - Manual (Page 24)

INSTALLATION AND OPERATION MANUAL
Models MF3700, MF3800
Page 4 800-345-6007 CumberlandStoveWorks.com
TROUBLESHOOTING GUIDE
Unplug stove before performing any maintenance.
WARNING
NEVER SERVICE OR TOUCH THE FEED AUGER WITH
THE STOVE PLUGGED IN.
Contact service provider if above remedies fail. Contact your dealer or call CSW customer service at 800-345-6007.
WARNING! Negative pressure in a home is a serious issue. If there is a problem, the stove should be installed with a
Fresh Air kit (not included).
Problem Display Status Possible causes Remedy
Stove Will Not Feed Pellets
NO READINg
No power Check to see if stove is plugged
in
Check communication cable
Check electrical outlet for power
Check fuse on incoming red
power wire
Defective control head Test and replace control head if
needed
NORMAL READINg
Hopper is empty Add fuel to hopper
Hopper lid is open Close hopper lid
Pellet and/or auger jam Check auger for fines or pellet
jam
Auger motor failure Replace auger motor
Hopper switch failure Bypass switch to test. Replace
hopper switch if needed
Problem Display Status Possible causes Remedy
Fire goes Out or Stove Shuts
Down
LOSS OF FIRE
OFF TO RESET
Hopper is empty Add fuel to hopper
Poor quality fuel Change fuel supplier/moisture
test corn
Power supply interrupted Check power supply. go through
re-ignite sequence
Plugged firepot Clean firepot. Clear all holes of
ash or debris
OVERTEMP RESET SWITCH
Overtemp Allow stove to cool and reset
switch
Loose connection on spade
terminal Check connections on switch
and/or lower plug on IM
AUgER OVERTEMP
Overtemp Allow stove to cool and reset fuel
shutoff.
Loose connection on spade
terminal Check connections on switch
and/or lower plug on IM
VACUUM FAULT
CHECK SEALS
Inadequate door seals Check that rope seals are in
working condition
Front door is ajar Close door securely
Ash pan is ajar Secure ash pan in its proper
position
Vacuum switch hose is loose/
disconnected, or switch is broken Make sure vacuum switch hose is
attached to the switch. Replace
switch if necessary.