E-flite 10 - 15 Main Electric Retract Unit - Manual (Page 3)

Warranty Information
Warranty Period
Exclusive Warranty- Horizon Hobby, Inc., (Horizon)
warranties that the Products purchased (the “Product”)
will be free from defects in materials and workmanship
for a period of 1 year from the date of purchase by the
Purchaser.
Limited Warranty
(a) This warranty is limited to the original Purchaser
(“Purchaser”) and is not transferable. REPAIR OR
REPLACEMENT AS PROVIDED UNDER THIS
WARRANTY IS THE EXCLUSIVE REMEDY OF
THE PURCHASER. This warranty covers only those
Products purchased from an authorized Horizon
dealer. Third party transactions are not covered by this
warranty. Proof of purchase is required for warranty
claims. Further, Horizon reserves the right to change
or modify this warranty without notice and disclaims all
other warranties, express or implied.
(b) Limitations- HORIZON MAKES NO WARRANTY
OR REPRESENTATION, EXPRESS OR IMPLIED,
ABOUT NON-INFRINGEMENT, MERCHANTABILITY
OR FITNESS FOR A PARTICULAR PURPOSE OF THE
PRODUCT. THE PURCHASER ACKNOWLEDGES
THAT THEY ALONE HAVE DETERMINED THAT
THE PRODUCT WILL SUITABLY MEET THE
REQUIREMENTS OF THE PURCHASER’S INTENDED
USE.
(c) Purchaser Remedy- Horizon’s sole obligation
hereunder shall be that Horizon will, at its option, (i)
repair or (ii) replace, any Product determined by Horizon
to be defective. In the event of a defect, these are the
Purchaser’s exclusive remedies. Horizon reserves the
right to inspect any and all equipment involved in a
warranty claim. Repair or replacement decisions are at
the sole discretion of Horizon. This warranty does not
cover cosmetic damage or damage due to acts of God,
accident, misuse, abuse, negligence, commercial use, or
modification of or to any part of the Product. This warranty
does not cover damage due to improper installation,
operation, maintenance, or attempted repair by anyone
other than Horizon. Return of any goods by Purchaser
must be approved in writing by Horizon before shipment.
Damage Limits:
HORIZON SHALL NOT BE LIABLE FOR SPECIAL,
INDIRECT OR CONSEQUENTIAL DAMAGES, LOSS
OF PROFITS OR PRODUCTION OR COMMERCIAL
LOSS IN ANY WAY CONNECTED WITH THE
PRODUCT, WHETHER SUCH CLAIM IS BASED IN
CONTRACT, WARRANTY, NEGLIGENCE, OR STRICT
LIABILITY. Further, in no event shall the liability of
Horizon exceed the individual price of the Product on
which liability is asserted. As Horizon has no control
over use, setup, final assembly, modification or misuse,
no liability shall be assumed nor accepted for any
resulting damage or injury. By the act of use, setup or
assembly, the user accepts all resulting liability.
If you as the Purchaser or user are not prepared
to accept the liability associated with the use of
this Product, you are advised to return this Product
immediately in new and unused condition to the place
of purchase.
Law: These Terms are governed by Illinois law (without
regard to conflict of law principals).
Safety Precautions:
This is a sophisticated hobby Product and not a toy.
It must be operated with caution and common sense
and requires some basic mechanical ability. Failure to
operate this Product in a safe and responsible manner
could result in injury or damage to the Product or
other property. This Product is not intended for use by
children without direct adult supervision. The Product
manual contains instructions for safety, operation
and maintenance. It is essential to read and follow all
the instructions and warnings in the manual, prior to
assembly, setup or use, in order to operate correctly
and avoid damage or injury.
Questions, Assistance, and Repairs:
Your local hobby store and/or place of purchase
cannot provide warranty support or repair. Once
assembly, setup or use of the Product has been started,
you must contact Horizon directly. This will enable
Horizon to better answer your questions and service
you in the event that you may need any assistance.
For questions or assistance, please direct your
email to [email protected], or call
877.504.0233 toll free to speak to a service technician.
Inspection or Repairs
If this Product needs to be inspected or repaired, please
call for a Return Merchandise Authorization (RMA).
Pack the Product securely using a shipping carton.
Please note that original boxes may be included, but
are not designed to withstand the rigors of shipping
without additional protection. Ship via a carrier that
provides tracking and insurance for lost or damaged
parcels, as Horizon is not responsible for merchandise
until it arrives and is accepted at our facility. A Service
Repair Request is available at www.horizonhobby.com
on the “Support” tab. If you do not have internet access,
please include a letter with your complete name, street
address, email address and phone number where
you can be reached during business days, your RMA
number, a list of the included items, method of payment
for any non-warranty expenses and a brief summary of
the problem. Your original sales receipt must also be
included for warranty consideration. Be sure your name,
address, and RMA number are clearly written on the
outside of the shipping carton.
Warranty Inspection and Repairs
To receive warranty service, you must include your
original sales receipt verifying the proof-of-purchase
date. Provided warranty conditions have been met,
your Product will be repaired or replaced free of
charge. Repair or replacement decisions are at the sole
discretion of Horizon Hobby.
Non-Warranty Repairs
Should your repair not be covered by warranty the
repair will be completed and payment will be required
without notification or estimate of the expense unless
the expense exceeds 50% of the retail purchase cost.
By submitting the item for repair you are agreeing to
payment of the repair without notification. Repair
estimates are available upon request. You must
include this request with your repair. Non-warranty
repair estimates will be billed a minimum of ½ hour of
labor. In addition you will be billed for return freight.
Please advise us of your preferred method of payment.
Horizon accepts money orders and cashiers checks,
as well as Visa, MasterCard, American Express, and
Discover cards. If you choose to pay by credit card,
please include your credit card number and expiration
date. Any repair left unpaid or unclaimed after 90 days
will be considered abandoned and will be disposed of
accordingly. Please note: non-warranty repair is only
available on electronics and model engines.