Metrohm 872 Extension Module Suppression - Manual (Page 55)

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872 Extension Module Suppression ￭￭￭￭￭￭￭￭ 47
Customer support and service
Customer support involves all phases of instrument acquisition and use by
the customer, i.e. consulting to define the adequate equipment for the
analytical problem at hand, delivery of the equipment, user manuals, train-
ing, after-sales service and processing of customer complaints. The
Metrohm service organization is equipped to support customers in imple-
menting standards such as GLP, GMP, ISO 900X, in performing Opera-
tional Qualification and Performance Verification of the system compo-
nents or in carrying out the System Validation for the quantitative determi-
nation of a substance in a given matrix.
8.3 Warranty (guarantee)
Metrohm guarantees that the deliveries and services it provides are free
from material, design or manufacturing errors. The warranty period is 36
months from the day of delivery; for day and night operation it is 18
months. The warranty remains valid on condition that the service is provi-
ded by an authorized Metrohm service organization.
Glass breakage is excluded from the warranty for electrodes and other
glassware. The warranty for the accuracy corresponds to the technical
specifications given in this manual. For components from third parties that
make up a considerable part of our instrument, the manufacturer's war-
ranty provisions apply. Warranty claims cannot be pursued if the Customer
has not complied with the obligations to make payment on time.
During the warranty period Metrohm undertakes, at its own choice, to
either repair at its own premises, free of charge, any instruments that can
be shown to be faulty or to replace them. Transport costs are to the Cus-
tomer's account.
Faults arising from circumstances that are not the responsibility of
Metrohm, such as improper storage or improper use, etc. are expressly
excluded from the warranty.