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Back cover, Rockwell automation support, Backcover – Rockwell Automation 1768-M04SE CompactLogix SERCOS interface Module Installation Instructions User Manual

Page 28: Installation assistance, New product satisfaction return, Publication

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Publication

1768-IN005A-EN-P - December 2005

PN 957988-33

Supersedes Publication -

Copyright © 2005 Rockwell Automation, Inc. All rights reserved. Printed in the U.S.A.

Rockwell Automation Support

Rockwell Automation provides technical information on the web to assist you
in using its products. At http://support.rockwellautomation.com, you can find
technical manuals, a knowledge base of FAQs, technical and application
notes, sample code and links to software service packs, and a MySupport
feature that you can customize to make the best use of these tools.

For an additional level of technical phone support for installation,
configuration and troubleshooting, we offer TechConnect Support programs.
For more information, contact your local distributor or Rockwell Automation
representative, or visit http://support.rockwellautomation.com.

Installation Assistance

If you experience a problem with a hardware module within the first 24 hours
of installation, please review the information that’s contained in this manual.
You can also contact a special Customer Support number for initial help in
getting your module up and running:

New Product Satisfaction Return

Rockwell tests all of its products to ensure that they are fully operational when
shipped from the manufacturing facility. However, if your product is not
functioning and needs to be returned:

United States

1.440.646.3223 Monday – Friday, 8am – 5pm EST

Outside United States

Please contact your local Rockwell Automation representative for any
technical support issues.

United States

Contact your distributor. You must provide a Customer Support case number
(see phone number above to obtain one) to your distributor in order to
complete the return process.

Outside United States

Please contact your local Rockwell Automation representative for return
procedure.

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