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Service and contact information – Rockwell Automation 1609-S350NS_ES Uninterruptible Power Supply - 350VA User Manual

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Service and Contact Information

Service and Contact Information

Service

If the UPS requires service do not return it to the dealer. Follow these steps:

1. Review the problems discussed in Troubleshooting to eliminate common problems.
2. If the problem persists, contact Rockwell Automation Customer Support.

If the product is determined to be defective, contact the distributor for typical return procedures.

Retain the battery module.

3. Pack the UPS in its original packaging.

Pack the UPS properly to avoid damage in transit. Never use Styrofoam beads for packaging.

Damage sustained in transit is not covered under warranty.

Always DISCONNECT THE BATTERY MODULE before shipping in compliance with

U.S. Department of Transportation (DOT) and IATA regulations. The battery module may

remain in the UPS.

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Allen-Bradley Company, LLC
Industrial Components Business
1201 South Second Street
Milwaukee, WI 53204-2496 USA
Phone 440.646.5800
www.ab.com

41063-287-01 (1)