Western Digital WD Arkeia RAx300T Installation and Configuration Guide - Manual (Page 33)

WD Arkeia Physical Appliance Installation and Configuration Guide
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7. TECHNICAL SUPPORT
7.1. Technical Support Ticket System
If the documentation and the knowledge base don’t answer your question, please use
our Technical Support Ticket System. If you already have a username/password, log
into the Customer Support Portal at
www.wd.com/wdarkeia/support .
If you have not already received or have misplaced your credentials, you may
log a case at
www.wd.com/wdarkeia/logcase . We'll respond and provide the
credentials that you will need to subsequently access the Ticket System to learn
the responses from our technical support engineers. The Technical Support
Ticket System is only available to customers with active support contracts and
to evaluators during their evaluation period.
Evaluators must contact Sales to gain access to Ticket System.
7.2. Contacting Technical Support
For technical support assistance, the fastest path is to use our Technical
Support Ticket System. If you have a username/password, log in at
www.wd.com/wdarkeia/support ; if you are an evaluator and don't yet have a
username/password, submit a case at www.wd.com/wdarkeia/logcase . The first
steps in any support case are always for us to learn the details of your
environment and a characterization of the issues you’ve encountered. Typically,
this requires information (e.g. listings of systems files) that is more easily
communicated using the Technical Support Ticket System than by telephone.
4779-705109-A05 Oct 2013