Robustel M1000 XP User Guide - Manual (Page 56)

Robustel GoRugged M1000 XP User Guide
RT_UG_M1000 XP_v.1.0.0
19.11.2013 55 / 57
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5.3 Troubleshooting
This section of the document describes possible problems encountered when using the Robustel M1000 XP and their
solutions.
5.3.1 The gateway’s LED does not light:
 Check if gateway has connected to a 9 to 18 VDC power supply properly.
 Check if the power connector is properly inserted.
5.3.2 No connection with gateway through serial link
 Check if the serial cable has been connected properly.
 Check if the serial cable has been made by following pin assignment given in table PIN assignment for RS232
and RS485.
 Check if your program has proper setting. Factory setting of the gateway under Normal Mode is listed at 5.1.
 Check if there is another program interfering with the communication program, such as conflict on
communication port access.
5.3.3 GSM/GPRS/UMTS connection cannot be established
 Check if the APN, User Name and Password have been input correctly.
 Check if the SIM card balance is enough or not.
5.4 Terms and Abbreviations
Abbreviations Description
AC Alternating Current
APN Access Point Name of GPRS/UMTS Service Provider Network
CE European Conformity
CHAP Challenge Handshake Authentication Protocol
CSD Circuit Switched Data
CTS Clear to Send
dB Decibel
dBi Decibel Relative to an Isotropic radiator
DC Direct Current