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If you contact mts by phone – MTS Triaxial Cell Models 656-06 User Manual

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— Messaging applications

If You Contact MTS by Phone

A Call Center agent registers your call before connecting you with a technical support specialist. The agent
asks you for your:

Site number

Name

Company name

Company address

Phone number where you can be reached

If your issue has a notification number, please provide that number. A new issue will be assigned a unique
notification number.

Identify system type

To enable the Call Center agent to connect you with the most qualified technical support specialist available,
identify your system as one of the following types:

Electrodynamic material test system

Electromechanical material test system

Hydromechanical material test system

Vehicle test system

Vehicle component test system

Aero test system

Be prepared to troubleshoot

Prepare to perform troubleshooting while on the phone:

Call from a telephone close to the system so that you can implement suggestions made over the phone.

Have the original operating and application software media available.

If you are not familiar with all aspects of the equipment operation, have an experienced user nearby to
assist you.

Write down relevant information

In case Technical Support must call you:

Verify the notification number.

Record the name of the person who helped you.

Triaxial Cell Product Information | 7

Technical Support

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