MTS Clip-On Gages - Manual (Page 6)

Technical Support 6
Before You Contact MTS
MTS can help you more efficiently if you have the following
information available when you contact us for support.
Know your site number and system number
The site number contains your company number and identifies your
equipment type (material testing, simulation, and so forth). The number
is usually written on a label on your MTS equipment before the system
leaves MTS. If you do not have or do not know your MTS site number,
contact your MTS sales engineer.
Example site number: 571167
When you have more than one MTS system, the system job number
identifies which system you are calling about. You can find your job
number in the papers sent to you when you ordered your system.
Example system number: US1.42460
Know information from prior technical assistance
If you have contacted MTS about this problem before, we can recall
your file. You will need to tell us the:
• MTS notification number
• Name of the person who helped you
Identify the problem
Describe the problem you are experiencing and know the answers to the
following questions:
• How long and how often has the problem been occurring?
• Can you reproduce the problem?
• Were any hardware or software changes made to the system before
the problem started?
• What are the model numbers of the suspect equipment?
• What model controller are you using (if applicable)?
• What test configuration are you using?