MTS Insight - 1kN to 300kN - Manual (Page 12)

Insight Material Testing System
Technical Support
Preface 12
Write down relevant
information
Prepare yourself in case we need to call you back.
• Remember to ask for the notification number.
• Record the name of the person who helped you.
• Write down any specific instructions to be followed, such as data
recording or performance monitoring.
After you call
MTS logs and tracks all calls to ensure that you receive assistance and that
action is taken regarding your problem or request. If you have questions
about the status of your problem or have additional information to report,
please contact MTS again.
Problem Submittal
Form in MTS manuals
In addition to the Problem Submittal Form on the MTS web site, there is also
a paper version of this form (postage paid) in the back of many MTS
manuals. Use this form to forward problems you are experiencing with your
MTS equipment, whether it be software, hardware, manuals, or service. This
form includes check boxes that allow you to select when you expect us to
respond to your input. We guarantee a timely response—your feedback is
important to us.