MTS Insight - 1kN to 300kN - Manual (Page 11)

Technical Support
Insight Material Testing System Preface 11
Know relevant software
information
For MTS software application problems, have the following information
available.
• TestWorks 4 version; for example Version 4.09
• Names of other non-MTS applications that are running on your
computer, such as screen savers, keyboard enhancers, print spoolers,
and so forth
If you contact MTS
by phone
Your call will be registered by a HELPLine agent if you are calling within
the United States or Canada. Before connecting you with a technical support
specialist, your agent will ask you for your site number, name, company,
company address, and the phone number where you can normally be
reached.
Identify system type
To assist your HELPLine agent with connecting you to the most qualified
technical support specialist available, identify your MTS Insight system as
an electromechanical materials test system.
Be prepared to
troubleshoot
Prepare yourself for troubleshooting while on the phone.
• Call from a telephone close to the system so that you can try
implementing suggestions made over the phone.
• Have the original operating and application software media available.
• If you are not familiar with all aspects of the equipment operation, have
an experienced user nearby to assist you.