Intelix DIGI-P52 - Manual (Page 33)

DIGI-P52 Installation Guide
33
Troubleshooting
Presentation Switcher does not power on
Cannot hear surround sound audio
Presentation Switcher does not automatically switch
Cannot hear HDMI input audio
No video from HDBaseT output
Distorted or no video output
» Verify power outlet is active.
» Verify the power supply connector is secured to the rear of the switcher.
» Verify output can broadcast surround sound audio.
» Verify source device is configured to output surround sound audio.
» Verify the audio output is configured to output surround sound audio.
» Verify switcher is not in manual mode.
» Verify VGA inputs are not set to composite video (AV) or component video (YPbPr).
» Verify HDMI input audio settings.
» If using a DisplayPort device with a DisplayPort to HDMI adapter, verify source can pass audio via DisplayPort
connection.
» Verify the green link LED on the HDBaseT output is lit solid.
» Verify the Category 6 cable is continuous between the scaler and HDBaseT receiver.
» Verify the HDBaseT receiver has power if it cannot accept power via PoE.
» Verify the video output resolution is compatible with the display.