Dascom 1225 User Guide - Manual (Page 53)

Tally Dascom 1225
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7 Troubleshooting
Your printer is extremely reliable, but occasionally problems may occur. This chapter provides information on
some of the common problems you may encounter and how you may solve them. If you encounter problems
that you cannot resolve, contact your dealer or service partner for assistance.
Print Quality Problems and Solutions
Problem Solution
Printing is too light or too dark.
• Make sure that the ribbon cartridge is properly installed and that
the ribbon feeds smoothly.
• Replace the ribbon if necessary.
• Make sure that the print gap lever is set for the thickness of your
paper.
Smears and stains appear on the
page.
• Make sure that the print gap lever is set for the thickness of your
paper.
• Check for ribbon wear. Replace the ribbon if necessary.
• Check whether the tip of the print head is dirty. Clean the head
with a soft cloth if necessary.
• The print head may need to be replaced.
Printing is erratic or the wrong
characters are printed. Many “?” or
unexpected characters are printed.
• Make sure that the interface cable is securely connected to both
the printer and computer.
• Make sure that the printer driver selected in your software is the
same as the emulation selected on the printer.
• Check the length of the interface cable. (Maximum Parallel &
USB: 2 metres)
• Try another interface cable.
The page is blank.
• Make sure that the ribbon cartridge is properly installed.
• Make sure the gap lever is set correctly.
Printing is vertically misaligned
(jagged). Use the printer's vertical alignment function to check the vertical
print alignment. If necessary, adjust the print alignment.
The top margin is wrong.
• Check the application top margin setting.
• Adjust the Top Margin setting in Page Setup menu if necessary.
Lines are double spaced instead of
single spaced.
Change the Auto LF setting in the System Setup menu to No.
The printer overprints on the same
line.
Change the Auto CR setting in the System Setup menu to No.
The next print line starts where the
previous line ended instead of at
the left margin.
Change the Auto CR setting in the System Setup menu to Yes.