CounterPath Bria 3.1 for Mac User Guide - Retail Deployments - Manual (Page 44)

CounterPath Corporation
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Troubleshooting: When You Cannot See the Online Status
If you have an XMPP account, online status information is always handled through that account. If you do not
have an XMPP account, it is handled through one of the SIP accounts; see page 43.
If you do not have an XMPP account, you should not change the account used for presence: choose one account
when you first set up your SIP accounts. If you switch accounts and then switch again, the presence subscription
for some contacts will be lost and you will have to set up the subscription again for each contact individually
(by checking the presence checkbox on the Contact Profile).
Receiving an Online Status Request
Someone who is not one of your contacts may add you as a contact on their end, and may include your SIP
address or XMPP address. In this case, you receive an Online Status Request. The request is handled in one of
two ways:
• If you set up a privacy rule before this person has a chance to contact you, then you will never see this
request. Bria will automatically reply to the request according to the rule. See page 64.
• If you do not yet have a privacy rule set up for this person or for their domain, this request appears to you as
an Online Status Request. You must respond to the request:
Option Button Comment Result
Create a new
contact Allow This option is selected for you if
you do not currently have a
contact with this SIP or XMPP
address. Allow the request and create a new contact using this address.
Because you allow the request, you will no longer be bothered by
requests from this person. In addition, this same request will
automatically be sent from your Bria to the other person, so that
you can see their online status.
Update an
existing contact Allow This option is selected for you if
you already have a contact with
this SIP or XMPP address but
you were not previously sharing
your online status with this
person. Allow the request and add this address to an existing contact (if
Bria has found an appropriate match).
Because you allow the request, you will no longer be bothered by
requests from this person. In addition, this same request will
automatically be sent from your Bria to the other person, so that
you can see their online status.
Either option Block Block the request.
This person will not be able to contact you from this address.
Either option Ignore Ignore the request.
The other person will not be able to see your online status. The
other person will not be added to your privacy settings. The Online
Status Request may appear again in this session or a future session.