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Apple Remote Desktop User Manual

Page 6

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6

Contents

100

Sending One-Way Messages

100

Interactive Chat

101

Viewing Attention Requests

101

Sharing Screens

101

Sharing a Screen with Client Computers

102

Monitoring a Screen Sharing Tasks

102

Interacting with Your Apple Remote Desktop Administrator

102

Requesting Administrator Attention

103

Canceling an Attention Request

103

Changing Your Observed Client Icon

Chapter 8

105

Administering Client Computers

105

Keeping Track of Task Progress and History

106

Enabling a Task Notification Script

107

Getting Active Task Status

107

Using the Task Feedback Display

108

Stopping a Currently Running Task

108

Getting Completed Task History

108

Saving a Task for Later Use

109

Creating and Using Task Templates

110

Editing a Saved Task

110

Installing Software Using Apple Remote Desktop

110

Installing by Package and Metapackage

112

Installing Software on Offline Computers

113

Installing by Using the Copy Items Command

114

Using Installers from Other Companies

115

Upgrading Software

116

Copying Files

116

Copy Options

118

Copying from Administrator to Clients

118

Copying Using Drag and Drop

120

Restoring Items from a Master Copy

121

Creating Reports

121

Collecting Report Data

122

Using a Task Server for Report Data Collection

123

Report Database Recommendations and Bandwidth Usage

124

Auditing Client Usage Information

126

Finding Files, Folders, and Applications

128

Comparing Software

130

Auditing Hardware

135

Testing Network Responsiveness

136

Exporting Report Information

137

Using Report Windows to Work with Computers