Apple eMac 2005 - Manual (Page 51)

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Troubleshooting
Occasionally you may have problems while working with
your eMac. This chapter gives you some solutions to try
when you have a problem.
Most problems occur because your software isn’t properly set up or you’re using
software that isn’t compatible with the version of the Mac OS (system software)
installed on your computer. Other less likely sources include problems with the Mac OS
or problems with your computer’s hardware, such as the memory or hard disk.
When you experience a problem with your computer, it’s important to remember that
there is usually a simple and quick solution. When you encounter a problem, be aware
of the conditions that led up to the problem. Making a note of things you did before
the problem occurred will help you narrow down the possible causes of the problem
and then find the answers you need. Things to note include:
 The applications you were using when the problem occurred. Problems that occur
only with a specific application may indicate that the application is not compatible
with the version of the Mac OS installed on your computer.
 Any software that you recently installed. Certain applications install extensions that
may not be compatible with Classic.
 Any new hardware (such as additional memory or a peripheral) that you connected
or installed.
Problems That Prevent You From Using Your Computer
If the computer won’t respond or the pointer won’t move
 First, make sure the mouse and keyboard are connected. Unplug and then plug in
the connectors and make sure they are secure.
 If that doesn’t work, try to force problem applications to quit. Hold down the Option
and Command (x) keys and then press the Esc key. If a dialog appears, select the
application and click Force Quit. Then save your work in any open applications and
restart the computer to be sure the problem is entirely cleared up.
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