Apple AppleCare Protection Plan for iPod - Manual (Page 14)

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document and the original sales receipt for your Covered Equipment and your Plan, as it will be
required if there is any question as to your product’s eligibility for coverage.
6. Hardware Service Options
6.1 Apple will provide hardware services through one or more of the following options:
(i) Carry-in service. Carry-in service is available for most Covered Equipment. Return the
Covered Equipment to an Apple-owned retail store or an AASP location offering carry-in
service. Service will be performed at the location, or the store or service provider may
send the Covered Equipment to an Apple repair service (“ARS”) location to be serviced.
Once you are notified that service is complete, you will promptly retrieve the Covered
Equipment.
(ii) Onsite service. Onsite service is available for many desktop computers if the location
of the Covered Equipment is within 50 miles (80 kilometers) radius of an Apple
Authorized Onsite Service Provider. Certain parts serviceable under do-it-yourself parts
service, as described below, are not be eligible for Onsite service. If Apple determines
that onsite service is available, Apple will dispatch a service technician to the location
of the Covered Equipment. Service will be performed at the location, or the service
technician will transport the Covered Equipment to an AASP or ARS location for repair.
If the Covered Equipment is repaired at an AASP or ARS location, Apple will arrange
for transportation of the Covered Equipment to your location following service. If the
service technician is not granted access to the Covered Equipment at the appointed
time, any further onsite visits may be subject to an additional charge.
(iii) Mail-in service. Direct mail-in service is available for most Covered Equipment. If Apple
determines that your Covered Equipment is eligible for mail-in service, Apple will send
you prepaid way bills (and if you no longer have the original packaging, packaging
material) and you will ship the Covered Equipment to an ARS location in accordance
with Apple’s instructions. Once service is complete, the ARS location will return the
Covered Equipment to you. Apple will pay for shipping to and from your location if all
instructions are followed.
(iv) Express replacement or do-it-yourself (“DIY”) parts service. Express replacement service
is available for certain Covered Equipment products, and DIY parts service is available