Troubleshooting, I cannot connect the pronto to the serial port, Connected but still cannot connect – Philips TSU2000099 User Manual
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ProntoEdit User Guide
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Troubleshooting
I cannot connect the Pronto to the serial port.
1.
Check if another application is using the serial port.
2.
If this is the case, try another serial port
-OR-
Have the other application release the serial port.
ProntoEdit was able to open the serial port to which my Pronto
is connected but still cannot connect.
1.
Check to see if both ends of the cable are properly inserted.
2.
Check to see if Pronto’s batteries have not run out.
3.
Wait a few seconds and try again.
4.
If after a number of tries ProntoEdit still cannot connect, try resetting
your Pronto.
5.
Wait until it beeps twice and try again.