Installation, Troubleshooting – Muxlab LongReach 3G-SDI to HDMI Extender Kit User Manual
Page 2

© MuxLab Inc. 2012
Installation
1.
Identify the connectors on the Transmitter and Receiver as indicated on the product
labels.
2. Verify that the distance between the Transmitter and Receiver is within MuxLab
specifications (see Specifications table).
3. To install the Transmitter:
3a. Connect the Transmitter to the SDI video source with a BNC 75-ohm coaxial
cable.
3b. Connect one (1) lengths of Cat 5e/6 (or higher) grade UTP cables to the
RJ45 LINK connectors on the Transmitter. Use a straight-through cable only.
3c. Install the unit in a location with adequate ventilation.
4. To install the Receiver:
4a. Connect the Receiver to the HDMI display equipment with a compliant cable.
4b. Connect the one (1) Cat 5e/6 cables to the RJ45 LINK connectors on the
Receiver.
4c. Install the unit in a location with adequate ventilation.
5. Connect a power supply to each unit, and then plug the power supply into an AC
power outlet. If power is present, the green Power led should be ON. If cable is
correctly connected the RJ45 Sync led should be ON.
6. Power the equipment and verify the image quality. If signal is valid the RJ45 Sync
LED should be ON and the SDI LED should be ON.
7. The following diagram shows the final configuration.
Troubleshooting
The following table describes some of the symptoms, probable causes and possible solutions
in respect to the installation of the HD-SDI to HDMI Extender Kit:
LEDS
Status
Possible cause
Action
PWR
OFF
No AC power or
defective power supply.
Try swapping the two power
supplies.
RJ45
SYNC
OFF
No functional link
between the 2 units.
Remote unit off or
defective.
UTP cable not
connected.
Bad UTP cable.
Cable too long.
Turn on remote unit.
Cable must be straight-through and
not crossed.
Cable must be Cat5e/6 or better.
Length must be 330 ft (100m) or
less.
SDI
SYNC
(on tx only)
OFF
No valid SDI signal,
unsupported format or
coax too long.
No SDI signal or
invalid signal.
Turn on SDI equipment.
Try with a good short 75 ohm coax
cable.
VIDEO
(on tx only)
OFF
FLASHING
ON
No source
Incompatible monitor.
Video OK
-
Change monitor for one that
support the original format.
SOUND
(on tx only)
OFF
FLASHING
ON
No sound present.
Monitor does not
supported sound or
48kHz rate.
Sound OK
No sound in the SDI signal.
Change monitor for one that
support the sound.
HDMI
(on rx only)
OFF
FLASHING
or ON
Monitor or cable in
problem.
Good.
Check cable or monitor. No power
on monitor.
If you still cannot diagnose the problem, please call MuxLab Customer Technical Support at
877-689-5228 (toll-free in North America) or (+1) 514-905-0588 (International).