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Installation, Troubleshooting – Muxlab CCTV IP Extender Kit User Manual

Page 2

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© MuxLab Inc. 2011

Installation

1.

Identify the network side unit and the camera side unit as indicated on the product
labels. Note that if both unit are swapped they will still work but at reduced speed. The
camera side unit must therefore be placed always on the highest throughput side.

2. On the Ethernet side, the distance between product and network/camera is the usual

330ft (100m). The cable may be straight or crossed and must be connected into one of
the shielded RJ45 connectors (the ones with LEDs).

3. To connect both units together, use one of the three options:

3a. A single twisted pair (AWG #24) using a RJ11 plug, only the center pair are

needed. Connect it into the plastic RJ45 connector “RJ45 Link”.

3b. A single Cat 5/6 cable with a RJ45 plug, only the center pair are needed. Connect

it into the plastic RJ45 connector “RJ45 Link”.

3c. A 75 ohm coax cable with BNC. Connect it to “BNC Link”.

4. Connect a 5 VDC power supply to each unit, and then plug the power supply into

an AC power outlet. If power is present, the green Power LED should be on. If the
cable is correctly connected the Link LED should be on.

5. Connect the CCTV and network equipment to the CCTV IP extender and power on

all equipment. Verify that the activity LED is blinking while images are being
transmitted. The following is a typical application.

Troubleshooting

The following table describes some of the symptoms, probable causes and possible solutions
with the installation of the Extender Kit:

LEDS

Condition
detected

Possible cause

Action

PWR

OFF: No
power.

No AC power or
defective power supply.

Try swapping the two power
supplies.

LINK

OFF: No
functional link
between the 2
units.

FLASHING:
Processing.

ON: Normal.

Remote unit off or
defective.

Twisted pair cable not
connected to the right
pin.

Cable too long.

Turn on remote unit. If defective
unit return both unit to factory.

Make sure both center pin are
used.

Length must be 5280ft (1600m) or
less.

If Link LED flashing does not stop
after 10 seconds, check cable.

10/100

OFF: 10Mb/s

ON: 100Mb/s

OTHER:
Speed much
slower than
expected.

Equipment not
supporting 100 Mb/s or
not set to 100Mb/s.

Transmitter connected
to network instead of
camera.

To get the maximum throughput
the camera must be able to send at
100Mb/s.

Swap the Tx with the Rx. (The
throughput is not the same for both
units.)

Activity

OFF: No data
transfer on
Ethernet side.

FLASHING:
Normal

Camera or network not
functioning. Defective
or disconnected
Ethernet cable.

Verify the camera and network
without the Extender kit, i.e.
connect the camera directly to the
network. Speed must be 10Mb/s or
100Mb/s only.

If you still can not diagnose the problem, please call MuxLab Customer Technical Support at
877-689-5228 (toll-free in North America) or (+1) 514-905-0588 (International).