Avaya 5420 + EU24 - Manual (Page 9)

Answer a Call Basic Call Handling Features - Page 9
IP Office 5420 + EU24 User’s Guide Basic Call Handling Features - Page 9
40DHB0002UKEG – Issue 4 (9th February 2004) Answer a Call
Basic Call Handling Features
Answer a Call
When a call arrives at your 5420 telephone, you hear a ringing tone and a blinking bell
icon appears on the associated call appearance.
To answer an incoming call:
Do one of the following:
•
If you are not active on another call, answer the call using your handset, headset,
or speakerphone (see Speakerphone on page 10).
• If you are active on a call already, place the active call on hold (Hold on page 11),
and then answer the incoming call.
• If the call appearance for the ringing call is not displayed on the current screen
page, use
to return to the first page of the Home screen. When you locate
the call appearance for the ringing call, press the corresponding call appearance
button.
Making a Call
You can make calls from the 5420 telephone using a variety of methods as follows:
To manually make a call:
1. Dial the required number on the key pad (remember to include the required access
code (for example, 9) for an outside line) and listen to the progress of the call.
2. Adjust speakerphone volume as necessary.
• To change the volume use the and buttons. The display shows the
volume level. (There are eight volume levels.)
3. If the call is not answered, you can clear the call by pressing Speaker or
Drop
or
4. When the call is answered, either speak or pick up the handset and speak to the
called party.
To automatically make a call:
Do any of the following:
•
Press Redial and a call appearance key to have the 5420 telephone dial
the last number that you dialed.
or
• Access the Call Log and initiate a call to a specific entry.
See Using the Call Log on page 17.
or
• Access the Speed Dial List in your personal directory and initiate a call to a specific
entry. See Speed Dials on page 13.
• When the call is answered, either speak or pick up the handset and speak to the
called party.
Clearing a Call
To clear an established call either:
1. Replace the handset
or
2. Press Drop. You will hear dial tone, unless you are in ‘call centre mode’
when you will then hear silence (see Display Mode on page 24).