Spektrum SPM20320 DX3.0 User Manual

Page 19

United States:

Electronics and engines requiring inspection or repair should be shipped to the

following address:

Horizon Service Center

4105 Fieldstone Road

Champaign, illinois 61822 uSA

All other Products requiring warranty inspection or repair should be shipped to

the following address:

Horizon Product Support

4105 Fieldstone Road

Champaign, illinois 61822 uSA

Please call 877-504-0233 or e-mail us at [email protected]

with any questions or concerns regarding this product or warranty.

United Kingdom:

Electronics and engines requiring inspection or repair should be shipped to the

following address:

Horizon Hobby uk

units 1-4 Ployters Rd

Staple Tye

Harlow, Essex

Cm18 7NS

united kingdom

Please call +44 (0) 1279 641 097 or e-mail us at [email protected] with

any questions or concerns regarding this product or warranty.

Germany:

Electronics and engines requiring inspection or repair should be shipped to the

following address:

Horizon Technischer Service

Hamburger Strasse 10

25335 Elmshorn

Germany

Please call +49 4121 46199 66 or e-mail us at [email protected] with any

questions or concerns regarding this product or warranty.

or damage to the Product or other property. This Product is not intended for

use by children without direct adult supervision. The Product manual contains

instructions for safety, operation and maintenance. it is essential to read and

follow all the instructions and warnings in the manual, prior to assembly, setup or

use, in order to operate correctly and avoid damage or injury.

Questions, Assistance, and Repairs

Your local hobby store and/or place of purchase cannot provide warranty support

or repair. once assembly, setup or use of the Product has been started, you must

contact Horizon directly. This will enable Horizon to better answer your questions

and service you in the event that you may need any assistance. For questions or

assistance, please direct your email to [email protected], or

call 877.504.0233 toll free to speak to the product support department.

Inspection or Repairs

if this Product needs to be inspected or repaired, please call for a Return

merchandise Authorization (RmA). Pack the Product securely using a shipping

carton. Please note that original boxes may be included, but are not designed

to withstand the rigors of shipping without additional protection. Ship via a

carrier that provides tracking and insurance for lost or damaged parcels, as

Horizon is not responsible for merchandise until it arrives and is accepted at our

facility. A Service Repair Request is available at www.horizonhobby.com on the

“Support” tab. if you do not have internet access, please include a letter with

your complete name, street address, email address and phone number where you

can be reached during business days, your RmA number, a list of the included

items, method of payment for any non-warranty expenses and a brief summary

of the problem. Your original sales receipt must also be included for warranty

consideration. Be sure your name, address, and RmA number are clearly written

on the outside of the shipping carton.

Warranty Inspection and Repairs

To receive warranty service, you must include your original sales receipt verifying

the proof-of-purchase date. Provided warranty conditions have been met, your

Product will be repaired or replaced free of charge. Repair or replacement

decisions are at the sole discretion of Horizon Hobby.

Non-Warranty Repairs

Should your repair not be covered by warranty the repair will be completed and

payment will be required without notification or estimate of the expense unless

the expense exceeds 50% of the retail purchase cost. By submitting the item

for repair you are agreeing to payment of the repair without notification. Repair

estimates are available upon request. You must include this request with your

repair. Non-warranty repair estimates will be billed a minimum of ½ hour of labor.

in addition you will be billed for return freight. Please advise us of your preferred

method of payment. Horizon accepts money orders and cashiers checks, as well

as visa, masterCard, American Express, and Discover cards. if you choose to pay

by credit card, please include your credit card number and expiration date. Any

repair left unpaid or unclaimed after 90 days will be considered abandoned and

will be disposed of accordingly. Please note: non-warranty repair is only available

on electronics and model engines.