Samsung BD-H6500-ZA - Manual (Page 53)

53
English
07
Appendix
PROBLEM SOLUTION
BD-LIVE
This product cannot connect to the BD-
LIVE server. • Test whether the network connection is working using the Network
Status function. (See page 18)
• Check whether a USB memory device is connected to the product.
• The memory device must have at least 1GB of free space to
accommodate the BD-LIVE service.
You can check the available size in BD Data Management. (See page 19)
• See if the BD-LIVE Internet Connection option is set to Allow(All).
• If all above fails, contact the contents provider or update to the
product to the latest firmware.
When using the BD-LIVE service, an error
occurs. • The memory device must have at least 1GB of free space to
accommodate the BD-LIVE service.
You can check the available size in BD Data Management. (See page 19)
| NOTE |
\ When the factory default settings are restored, all stored user BD data will be deleted.
Repairs
If you contact us to repair your product, an administration fee may be charged if either:
1. An engineer is called out to your home at your request and there is no defect in the product.
2. You bring the unit to a repair center and there is no defect in the product.
We will provide you with the amount of the administration fee before we make a home visit or
begin any work on your product.
We recommend you read this manually thoroughly, search for a solution on line at
www.samsung.com, or contact Samsung Customer Care at 1-800-SAMSUNG (726-7864) before
seeking to repair your product.