Samsung BD-H6500-ZA - Manual (Page 51)

51
English
07
Appendix
Troubleshooting
Before requesting service, please try the following solutions.
PROBLEM SOLUTION
No operation can be performed with the
remote control. • Check the batteries in the remote control. They may need replacing.
• Operate the remote control at a distance of no more than 20 feet
from the product.
• Remove the batteries and hold down one or more buttons for
several minutes to drain the microprocessor inside the remote
control to reset it. Reinstall the batteries and try to operate the
remote control again.
The disc does not play. • Ensure that the disc is installed with the label side facing up.
• Check the region number of the Blu-ray Disc/DVD.
The disc Menu does not appear. • Ensure that the disc has disc menus.
The prohibition message appears on the
screen. • This message appears when an invalid button is pressed.
• The Blu-ray Disc/DVD's software doesn't support the feature (e.g., angles).
• You've requested a title or chapter number or search time that is out
of range.
Play mode differs from the Setup Menu
selection. • Some of the functions selected in the Setup Menu may not work
properly if the disc is not encoded with the corresponding function.
The screen ratio cannot be changed. • The Screen Ratio is fixed on your Blu-ray Disc/DVD.
• This is not a problem with the product.
No audio. • Make sure you have selected the correct Digital Output in the Audio
Options Menu.
The screen is blank. • If the HDMI output is set to a resolution your TV cannot support (for
example, 1080p), you may not see a picture on your TV.
• Press the @ button (on top panel) for more than 5 seconds with no
disc inside. The initialization message appears on the screen, and
the player turns off automatically. When you turn your product on
again, all the settings will be reset.
• When the factory default settings are restored, all stored user BD
data will be deleted.
Forgot password. • Press the @ button (on top panel) for more than 5 seconds with no
disc inside. The initialization message appears on the screen, and
the player turns off automatically. When you turn your product on
again, all the settings will be reset.
Don't use this unless absolutely necessary.
• When the factory default settings are restored, all stored user BD
data will be deleted.