MagTek MINI MICR WEDGE - Manual (Page 53)

Appendix C. Troubleshooting Guide
45
04 Analyze
data
Analyze the data received by the PC:
◊ If the data contains one or more '?', continue to step 06.
◊ If the data is missing characters, continue to step 07.
◊ If the data is good but not what is expected, continue to step 09.
◊ If the data is good, continue to step 16.
05
Verify send data after error
If Send Data After Error is set to NO and the MICR Reader detects a read error (the LED
indicator turns red), no data will be sent. Use an Insta-Change check or the PC program (Section
4, Commands) to set Send Data After Error to YES
Determine if the above condition is true:
◊ If yes, rectify and continue to step 02.
◊ If no, continue to step 14.
06 Read
error
Possible causes for this problem are:
• Interference - the MICR Reader may be too close to a monitor, AC adapter or magnetic
device. Move the MICR Reader away from the source of interference.
• Printing problem - the check being read may not meet the requirements of the ANSI
Standards. Use one the sample checks provided by MagTek .
• Feeding the check - do not hold on to the check as it goes around the path. Release the check
immediately after the MICR Reader "grabs" it. Also, make sure that the front end is not tilted
up while the check is being read.
• Foreign debris – power the MICR Reader off and try to push out any loose debris on the
check path. Grab the cleaning card and force it through the check path (this is a manual
process, the motor will not turn on). Try this procedure several times until the debris comes
out. Power the MICR Reader on again.