3 update the printer firmware, 6 service the hopper module, Service the hopper module – MagTek EC2000 99875651 User Manual
Page 11: 3 - preventive maintenance procedure

3 - Preventive Maintenance Procedure
ExpressCard 2000| Instant Issuance Card Personalization System | Preventive Maintenance Procedure
Page 11
4) Press the
Menu
button to launch the
Main Menu
page.
5) Press the
Settings
button to launch the
Settings Menu
page.
6) Press the
Load F/W
button to launch the
Firmware Download
password page.
7) Use the on-screen keyboard to enter the password
1234567
, then press the
E
key to launch the
second
Firmware Download
password page.
8) Use the on-screen keyboard to enter the password
7654321
, then press the
E
key to launch the
Firmware Download
page.
9) Note the revision numbers listed for each .hex file in the list. If any revision number does not match
the revision numbers you found on the
Help
page, update the firmware for that component using the
steps in the following sections.
3.5.2 Update the Main Logic Board (Controller) Firmware
To update the controller (main logic board / MLB) firmware, follow these steps:
1) From the
Firmware Download
page, select the Controller radio button.
2) In the list of .hex files, select the file that corresponds to the new revision.
3) Press the
Download
button to download the .hex file to the controller. The system will report
“Loading the firmware. Please wait….”
4) Wait about 5 minutes for the firmware to finish downloading. Do not power off the device.
5) After the firmware update is complete, the device will make sounds as the MLB resets. Wait until the
sounds stop and the touchscreen reports “Finished loading the firmware.”
3.5.3 Update the Printer Firmware
To update the printer firmware, follow the steps from section 3.5.2, but select the Printer radio button
and select the .hex file appropriate to the revision of the image printer firmware you want to install, before
pressing the
Download
button.
3.6 Service the Hopper Module
Follow these steps to service the hopper transport: