APC AP9268 - Manual (Page 46)

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Appendices
7.4 If Problems Persist
For problems not covered in the earlier troubleshooting chart, or if the problem
persists, follow this procedure:
1. Note the serial number and date of purchase of the APC KVM Switch.
Contact Customer Service at the phone number or address on the back cover
of this manual.
2. Be prepared to provide a description of the problem. A technician will help
solve the problem over the phone, if possible, or will give you a Return Material
Authorization (RMA) number.
3. If the APC KVM Switch is under warranty, repairs are free of charge. If the
warranty has expired there will be a nominal charge for repair.
4. Pack the APC KVM Switch carefully to avoid damage in transit. Damage sustained
in transit is not covered under the warranty. Enclose a letter in the package with
your name, address, RMA number, a copy of the sales receipt, daytime phone
number, and check (if necessary).
5. Clearly mark the RMA number on the outside of the shipping carton. The factory
will not accept any materials without this marking.
6. Return the APC KVM Switch by insured, prepaid carrier to the address on
the cover of this manual.