APC AP9268 User Manual
Page 43
APC KVM Switch Installer/User Guide
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Symptom Action
Mouse is inoperable on one
If the mouse is inoperable on a channel, try the mouse
computer channel
reset command
selected. (For instructions on command mode, see ‘Basic
Operations’.)
Verify that the cables from the computer to the APC
KVM Switch are connected properly.
Make sure that you have keyboard/mouse privileges for
that channel.
Verify that the mouse driver and application are
confi gured properly for mouse support.
Verify that the computer works properly with a mouse
connected directly to it. If the problem persists, contact
APC Technical Support.
Mouse is inoperable on all Verify that the mouse is plugged into the correct PS/2
computer channels port on the back of the APC KVM Switch.
Try the mouse reset command
PS/2 Standard Mse/Kbd’ command from the OSD
Command Menu for computers using PS/2 mice. Use
using the Microsoft IntelliMouse. (For instructions on
command mode, see the ‘Basic Operations’ chapter.)
Verify that the mouse works when connected directly
to a computer.
Cycle power to the APC KVM Switch unit. (You do
not have to power down your computers for this.) If the
mouse remains inoperable, power down all attached
computers, cycle power on the APC KVM Switch, then
repower the computers. If the problem persists, contact
APC Technical Support.
Remote Video is Verify the remote monitor capabilities are equal to
unrecognizable or greater than the local monitor capabilities. Plug and
Play video is only supported on the local video port.