HP Deskjet 970cxi Printer - Manual (Page 49)

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Getting Help When Things Go Wrong 3
HP Customer Care
HP DeskJet printers set the standard for quality and
reliability, so you have made an excellent choice. Should
you need help, however, HP Customer Care’s award-
winning service and support is nearby to provide expert
advice on using your HP printer or to answer specific
questions about a problem you are having. Whether
online or by phone, you’ll find the support you need—
and you’ll find it fast.
HP Customer Care Online
Click your way to a quick solution! HP Customer Care
Online is a great place to go for answers to questions
about your HP products. You’ll get instant access to
everything from helpful printing tips to the latest product
and software updates—24 hours a day, seven days a
week, all at no charge to you.
If you have a modem connected to your computer and
subscribe to an online service or have direct access to the
Internet, you can obtain a wide variety of information
about your printer at the following web sites:
English:
http://www.hp.com/support/home_products
French:
http://www.hp.com/cposupport/fr
German:
http://www.hp.com/cposupport/de
Japanese:
http://www.jpn.hp.com/CPO_TC/eschome.htm
Korean:
http://www.hp.co.kr/go/support
Portuguese:
http://www.hp.com/cposupport/pt
Spanish:
http://www.hp.com/cposupport/es
Simplified Chinese:
http://www.hp.com.cn/go/support
Traditional Chinese:
http://support.hp.com.tw/psd
From HP Customer Care Online you can link to
HP Customer Care User Forums and HP Customer
Care Email .
HP Customer Care User Forums
They’re friendly. They’re informative. Check out
our online user forums. Simply review existing messages
left by other HP users to find the answers you’re looking
for. You can also post your questions, then check back
later for ideas and suggestions from knowledgeable
users and system operators.
HP Customer Care by Email
Connect with HP via email and receive a personal reply
from an HP Customer Care service technician. Responses
are normally provided within 24 hours of receipt
(excluding holidays). A great option for those non-urgent
questions.
Printer Software
Printer software (also referred to as a printer driver)
allows your printer to talk with your computer. HP
provides printer software and software updates for
Windows operating systems. For MS-DOS printer
software, contact the manufacturer of your software
program. You have several options for getting printer
software:
•
Download the printer software by accessing the HP
Customer Care Online web site. See “HP Customer
Care Online” on page 42 for the addresses of the HP
web sites.
• If you need diskettes rather than a CD, you can copy
the printer software to diskettes by taking your printer
software CD to your HP dealer or a friend that has a
CD-ROM drive. Be sure to take along at least 6 blank
diskettes. To create the diskettes, begin the printer
software installation. When the opening screen
appears, select
Make diskettes of your printer
software and follow the on-screen instructions.
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