HP Remote Device Access Software - Manual (Page 6)

2. The HP support agent generates a session key through the iRAP tool by clicking Generate Key.
Then the HP support agent communicates this key with the URL for the iCAS to the customer over
the phone, in a chat, or via e-mail.
3. The customer navigates to the URL, downloads and installs the iCAS plug-in onto the desktop (if this
is the first time they have used the tool).
4. Before the customer can enter the connection key, he/she must accept the HP License Agreement.
5. Read and accept the license agreement.
HP Remote Device Access 8.1: iCAS User Guide Page 6 of 15
Chapter 1: About iCAS