HP TopShot LaserJet Pro M275 MFP - Manual (Page 180)

Solve scan to email problems
If scan to email problems occur, try these solutions:
● Make sure this feature has been set up. If this feature has not been set up, use the setup wizard in
the HP Device Toolbox (Windows) or HP Utility for Mac OS X software to set it up.
● Make sure the Scan to Email feature is enabled. If it has been disabled, enable the feature through
the HP Device Toolbox (Windows) or HP Utility for Mac OS X software.
● Make sure the product is connected to a computer or to a network.
Cannot connect to the email server
● Make sure the SMTP server name is correct. Check this setting with your system administrator or
Internet Service Provider.
● If the product cannot establish a secure connection to the SMTP server, try without the secure
connection or try a different server or port. Check this setting with your system administrator or
Internet Service Provider.
● If the SMTP server requires authentication, make sure a valid user name and password are used.
● If the SMTP server uses an authentication method that is not supported, try a different server.
Check this setting with your system administrator or Internet Service Provider.
The email failed
● Verify that email addresses entered are correct.
● If the size of the email was too large, send fewer pages or reduce the scan resolution.
Unable to scan
● If you are prompted for a PIN, enter the correct PIN for the outgoing profile.
● Make sure at least one email address is selected in the To field.
170 Chapter 8 Solve problems ENWW