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6 support and other resources, 7 documentation feedback index – HP OneView for Microsoft System Center User Manual

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Health Explorer does not display Knowledge Information for computers and certain Windows
components......................................................................................................................41
HP Custom Data Manager cannot be used in the HP Virtual Connect Management Pack.............41
Health rollup to VC Domain does not bring the worst case health status from underlying health
components......................................................................................................................41
If a VC FC Uplink becomes unpopulated its health status is set to “Warning” instead of “Healthy”,
irrespective of Flex-Fabric and Ethernet uplinks.......................................................................41
When an uplink status restores from Error to Normal, Event ID 7500 or 7800 is raised in VC
Active Alerts view ..............................................................................................................41
Alerts show the IP of the module rather than the overall Primary IP, or statically configured domain
IP.....................................................................................................................................41
When a static domain IP is configured, any alert raised from a Primary VC module will have the
source IP of the domain IP instead of the Primary module IP ....................................................42
When an Ethernet/Flex Fabric/FC module's power is switched off its Uplink status shows “Healthy”,
but the Port status property shows “Not Linked” in the Ethernet/Flex Fabric/FC Uplink Ports State
view.................................................................................................................................42
When link status is ‘Unpopulated,’ port health status is shown as ‘Warning’ for Ethernet & FlexFabric
Uplink Ports.......................................................................................................................42
Managing a VC domain via any VCEM web console ............................................................42
VC event IDs 7500, 7800 doesn’t show VC uplink port as per VCM.........................................42
Event ID 7800 critical alert is not generated .........................................................................42
Both event IDs 7500 and 7800 are raised when an Ethernet or FC uplink is disconnected from
VC Flex Fabric Module ......................................................................................................42

Device Monitor (DMC and DMS) operational and usage issues....................................................43

6 Support and other resources......................................................................44

Information to collect before contacting HP.................................................................................44
How to contact HP..................................................................................................................44
Registering for software technical support and update service.......................................................44

How to use your software technical support and update service...............................................44
Warranty information.........................................................................................................45

HP authorized resellers............................................................................................................45
Related information.................................................................................................................45
Typographic conventions.........................................................................................................45

7 Documentation feedback...........................................................................47
Index.........................................................................................................48

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