HP SmartStart-Software - Manual (Page 44)

Troubleshooting 44
system, the message causes the reboot not to occur automatically. For a successful reboot, you must select
the Exit button.
Recovering from Fatal Error - application will exit
message
Running in a directory path containing double-byte characters
When running in a directory path containing double-byte characters, the HP Smart Update Manager
encounters a fatal error while trying to initialize.
The HP Smart Update Manager cannot be run in directories containing double-byte characters in the path
name. Paths can be created with double-byte characters when using certain versions of the operating
system, such as Japanese or Chinese.
Recovering a lost HP Smart Update Manager
connection
Mounting the Smart Update Firmware DVD on virtual media
When either iLO or NIC firmware is updated, the HP Smart Update Manager connection is lost and
cannot install components. If an access error exists, HP Smart Update Manager cancels the installation.
In general, the Smart Update Firmware DVD does not support being mounted via virtual media, except in
offline Automatic firmware update mode. The Firmware DVD can also be mounted through virtual media
during online deployment.
Troubleshooting HP Smart Update Manager in IPv6
networks
If HP Smart Update Manager cannot connect to the remote server, you might receive a Discovery Failed
error. Discovery failures can be caused by third-party storage, failure to access the remote target server,
and an inability to access system resources. For IPv6 networks, host discovery failures can be caused by
the incorrect configuration of the IPv6 network.