HP OmniBook XE2-DB Notebook PC - Manual (Page 65)

Solving Problems with your OmniBook
Obtaining Repair Service
Setup Guide 65
Obtaining Repair Service
See “Repair Assistance” on page 59 to determine if your OmniBook must be sent in
for service. If so, prepare your OmniBook for shipment.
1.
Important. Back up your hard disk drive.
While your computer is being repaired, the hard disk may be replaced or
reformatted.
2. Hewlett-Packard cannot guarantee the return of removable components. Please
remove the following prior to sending your OmniBook in for service:
•
PC cards
•
AC adapter and power cord
•
CDs in the CD player
•
Floppy disks in the floppy disk drive
•
RAM modules that you have added
3. When sending your OmniBook to Hewlett-Packard, please use the original
product packaging or other substantial packaging in order to avoid damage to
the unit in transit.
Note
If the hard disk drive is defective, you will receive a replacement drive with the
original HP software.