Technical support, Additional references, Before contacting hp support – HP Microsoft Operations Manager Software User Manual
Page 110
Technical support 110
Technical support
Additional references
The following additional information sources are available:
•
Web pages related to the HP Management Packs 1.3 for MOM 2005
•
MOM 2005 user documentation website
•
HP Management Packs 1.3 for Microsoft® Operations Manager 2005 Troubleshooting Assistant
Before contacting HP support
Before contacting HP for support, review the following steps and collect the necessary system information
to help expedite a resolution:
1.
Review the troubleshooting information found in this guide.
IMPORTANT:
Before proceeding, access the HP website
erify you
are using the current version of the HP Management Packs 1.3 for Microsoft® Operations
Manager 2005 User Guide. Use the part number and the date on the title page to determine
which version you are using. The contents of this guide are updated frequently and newer
versions are placed on the HP website. Download and open the updated file to use the current
HP Management Packs 1.3 for Microsoft® Operations Manager 2005 User Guide.
2.
See the HP webs
oduct updates.
3.
If you cannot resolve the problem with the information contained in this guide, have the following
information about your MOM environment available:
o
Microsoft® Windows® operating system version and patch levels
o
The HP Management Packs 1.3 for Microsoft® Operations Manager 2005 version installed
o
The versions of Insight Management Agents as associated plug-in tools (such as Version Control
Agents and Insight Diagnostics)
o
HP server type and models
o
HP server serial number
o
Screen prints of any error messages received
o
Detailed description of the problem
NOTE:
Running the Microsoft® Information Utility, msinfo32.exe, on your MOM server or
capturing server configuration details using HP Survey or Insight Diagnostic might also be
useful in providing additional system details for more advanced analysis.