HP StorageWorks XP Remote Web Console Software - Manual (Page 73)

6 Troubleshooting
If you have a problem with the Remote Web Console, see the HP StorageWorks XP24000 Remote Web
Console User’s Guide for troubleshooting information. If an XP Snapshot error code or message is
displayed on the Remote Web Console, see “ General Troubleshooting ” on page 73 for a description of
the Business Copy error codes and recommended corrective action.
General Troubleshooting
Table 24 on page 73 shows problems that are likely to occur when you are using XP Snapshot. The table
also describes the causes of the problems and what you should do to solve the problems.
Table 24 Troubleshooting for XP Snapshot
Problems Causes and Solutions
Cannot install XP
Snapshot.
Causes:
• Shared memory for the V-VOL management area is not installed.
• Shared memory is not set for the V-VOL management area.
• Shared memory for the differential tables is not installed.
Solutions:
• Call HP technical support and check if the shared memory for the V-VOL
management area and the differential tables is installed.
• Call HP technical support and check if the shared memory for the V-VOL
management area is rightly set.
Pool information is not
displayed.
Causes:
• The pool is blocked.
Solutions:
Implement the measures shown in
“ Procedure to Recover a Blocked Pool ” on page 75.
A pool is blocked.
Causes:
• The pool-VOLs are blocked.
Solutions:
Implement the measures shown in
“ Procedure to Recover a Blocked Pool ” on page 75.
In addition, after the problems are solved, you need to complete the SIMs. If
you do not complete the SIMs, no new SIM can occur even if a pool is
blocked again. For details about the procedure to complete SIMs, see
“ Procedure to Complete the Pool Related SIMs ” on page 76.
XP24000 Snapshot User's Guide 73