HP Officejet H470wf Mobile Printer - Manual (Page 94)

Software installation suggestions
Check the computer system
•
Make sure that your computer is running one of the supported operating systems.
• Make sure that the computer meets at least the minimum system requirements.
• In the Windows device manager, make sure that the USB drivers have not been
disabled.
• If you are using a computer running Windows, and the computer cannot detect the
device, run the uninstallation utility (util\ccc\uninstall.bat on the Starter CD) to
perform a clean uninstallation of the device driver. Restart your computer, and
reinstall the device driver.
Verify installation preliminaries
•
Make sure to use the Starter CD that contains the correct installation software for
your operating system.
• Before installing software, make sure that all other programs are closed.
• If the computer does not recognize the path to the CD-ROM drive that you type,
make sure that you are specifying the correct drive letter.
• If the computer cannot recognize the Starter CD in the CD-ROM drive, inspect the
Starter CD for damage. You can download the device driver from the HP Web site
(
www.hp.com/support ).
NOTE: After correcting any problems, run the installation program again.
Problems setting up 802.11 or Bluetooth wireless communication
If you have problems printing using an 802.11 or Bluetooth wireless connection, try the
following suggestions. For more information on configuring wireless settings, see
802.11 wireless connection and Bluetooth wireless connection .
NOTE: To enable 802.11 wireless communication, you must complete the
wireless installation by running the installer program on the Starter CD. You can
set the wireless communication settings from the Toolbox (Windows) if you are
connected using a USB cable, but until you run the installer and set up the device
for wireless communication, you cannot print using an 802.11 wireless connection.
Follow these general steps and use the information in the following sections to
troubleshoot wireless connection problems:
Windows
1. Check the wireless printer accessory. For more information, see
Check the
wireless printer accessory .
2. Check the wireless settings. For more information, see Check the wireless settings .
3. Manually assign the IP address for the device in the Ports tab of the device
properties.
4. PING the device. For more information, see Check the network communication .
Chapter 5
90 Maintain and troubleshoot