HP LaserJet P2055dn - Manual (Page 114)

Interpret control-panel messages
The control-panel messages indicate the current product status or situations that might require action.
Control-panel messages appear temporarily and might require that you acknowledge the message by
pressing
OK to resume printing or by pressing X to cancel the job. With certain messages, the job might
not finish printing or the print quality might be affected. If the message is related to printing and the auto-
continue feature is on, the product will attempt to resume printing after the message has appeared for
10 seconds without acknowledgement.
For some messages, restarting the product might fix the problem. If a critical error persists, the product
might require service.
Control-panel messages
Control-panel message Description Recommended action
10.X Supply memory error The e-label for the print cartridge cannot be
read or is missing. Reinstall the print cartridge.
Turn the product off and then on.
If the problem is not solved, replace the
cartridge.
Press OK to override this error and continue
to print. Supplies and status features are not
available.
13.XX Jam in The product has detected a jam. Clear the jam from the location indicated. The
job should continue to print. If it does not, try
reprinting the job.
If the message persists, contact HP support.
See
Customer support on page 141 .
21.X Print failure
Press [OK]
If error repeats turn off then on
The product cannot process the page. Press OK to continue printing the job, but
output might be affected.
If the error persists, turn the power off and
then on. Resend the print job.
41.2 Engine error
Press [OK]
The engine experienced an internal error. Turn the product power off, wait at least
30 seconds, and then turn the product power
on and wait for it to initialize.
If you are using a surge protector, remove it.
Plug the product directly into the wall socket.
Turn the product power on.
If the message persists, contact HP support.
See
Customer support on page 141 .
41.3 Unexpected size in tray x
Load
Press [OK]
The product has detected print media in the
tray that does not match the configuration for
the tray. Load the correct media into the tray, or
configure the tray for the size that you have
loaded. See
Load trays on page 50 .
102 Chapter 10 Solve problems ENWW