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Technical support, Before you contact hp, Hp contact information – HP ProLiant SL165z G7 Server User Manual

Page 63: Customer self repair

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Technical support 63

Technical support

Before you contact HP

Be sure to have the following information available before you call HP:

Technical support registration number (if applicable)

Product serial number

Product model name and number

Product identification number

Applicable error messages

Add-on boards or hardware

Third-party hardware or software

Operating system type and revision level

HP contact information

For the name of the nearest HP authorized reseller:

See the Contact HP worldwide (in English) webpage
(

http://welcome.hp.com/country/us/en/wwcontact.html

).

For HP technical support:

In the United States, for contact options see the Contact HP United States webpage
(

http://welcome.hp.com/country/us/en/contact_us.html

). To contact HP by phone:

o

Call 1-800-HP-INVENT (1-800-474-6836). This service is available 24 hours a day, 7 days a
week. For continuous quality improvement, calls may be recorded or monitored.

o

If you have purchased a Care Pack (service upgrade), call 1-800-633-3600. For more
information about Care Packs, refer to the HP website (

http://www.hp.com/hps

).

In other locations, see the Contact HP worldwide (in English) webpage
(

http://welcome.hp.com/country/us/en/wwcontact.html

).

Customer Self Repair

HP products are designed with many Customer Self Repair (CSR) parts to minimize repair time and allow
for greater flexibility in performing defective parts replacement. If during the diagnosis period HP (or HP
service providers or service partners) identifies that the repair can be accomplished by the use of a CSR
part, HP will ship that part directly to you for replacement. There are two categories of CSR parts:

Mandatory—Parts for which customer self repair is mandatory. If you request HP to replace these
parts, you will be charged for the travel and labor costs of this service.