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Operating system information you need, Microsoft® operating systems, Linux operating systems – HP ProLiant SL165z G7 Server User Manual

Page 48

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Troubleshooting 48

Any notes describing the details of the problem, including recent changes to the system, the events
that triggered or are associated with the problem, and the steps needed to reproduce the problem.

Notes on anything nonstandard about the server setup.

Operating system information ("

Operating system information you need

" on page

48

)

Operating system information you need

Depending on the problem, you may be asked for certain pieces of information. Be prepared to access
the information listed in the following sections, based on operating system used.

Microsoft® operating systems

Collect the following information:

Whether the operating system was factory installed

Operating system version number

A current copy of the following files:

o

WinMSD (Msinfo32.exe on Microsoft® Windows® 2000 systems)

o

Boot.ini

o

Memory.dmp

o

Event logs

o

Dr. Watson log (drwtsn32.log) if a user mode application, such as the Insight Agents, is having
a problem

o

IRQ and I/O address information in text format

An updated Emergency Repair Diskette

If HP drivers are installed:

o

Version of the PSP used

o

List of drivers from the PSP

The drive subsystem and file system information:

o

Number and size of partitions and logical drives

o

File system on each logical drive

Current level of Microsoft® Windows® Service Packs and Hotfixes installed

A list of each third-party hardware component installed, with the firmware revision

A list of each third-party software component installed, with the version

A detailed description of the problem and any associated error messages

Linux operating systems

Collect the following information:

Operating system distribution and version
Look for a file named /etc/distribution-release (for example, /etc/redhat-release)

Kernel version in use

Output from the following commands (performed by root):