HP Intelligent Management Center Licenses - Manual (Page 9)

2 SOM Operation Guide
Overview
The SOM users fall into the following types:
Network and service planners and administrators: They are responsible for using the iMC platform
and SOM to plan and manage the network maintenance tasks, such as planning the roles (account
groups), permissions, and responsibilities of the SOM operators, creating different types of users
and assigning users to account groups so that each SOM operator takes the corresponding
responsibilities, creating various SOM processes (templates) to support the IT operations of
enterprises, analyzing CIs and adding them to the CMDB for unified management, and analyzing
and auditing various process records and logs to supervise the maintenance process.
SOM operators: Users that use the processes in the SOM. The SOM operator can start a specific
type of process as needed, or deal with the specific activity of a process. According to the assigned
permissions, the SOM operators can execute different processes. A common SOM operator can
only start a process or execute the specific activity of a process according to the common process.
A high-privilege SOM operator can audit the process, such as changing the process owner and
forcibly closing a process.
Network and service planners and administrators
Role Characteristics
CMDB management
The CMDB management includes CIs, CI relation, CI change audit, knowledge base, question
bank, CI type, CI relation type, and knowledge/question base type, and matching rule management.
System management
The system management functions include user account, operation log, and process template, and
process audit management.
The user account management includes filtering, adding, modifying, canceling, viewing, and
opening accounts.
The operation log management includes filtering and deleting operation logs.
The process audit management includes audit by task and audit by task handler.
Configuration examples
Adding a CI type
A CI is any software or hardware component of an IT infrastructure. CI types are the classifications
of CIs, which can be iMC system-defined (such as device asset and sub-asset, model, device series,
and device category) or user-defined (such as meeting room).
1.
From the navigation tree, select CMDB Management
→Management→CI Type Management.
2. Click Add, and a dialog box for adding a CI type appears.
3. After completing the configuration, click OK.
Overview 9