4 troubleshooting, 5 support and other resources – HP Matrix Operating Environment Software User Manual
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Introduction to event settings in Application Discovery.............................................................22
Setting event severity..........................................................................................................23
Setting alert location..........................................................................................................23
Find an application template...............................................................................................23
Change application template values.....................................................................................24
Create a new template.......................................................................................................25
Key to application template values.......................................................................................26
Application identity and system scope fields and their descriptions......................................27
Separation rule fields and their descriptions......................................................................28
Aggregation rule fields and their descriptions....................................................................30
Understanding the tables that show unmatched processes...................................................34
Filling in the system scope fields using table data..............................................................35
Filling in the template separation rule fields ......................................................................35
Filling in the aggregation rule fields using table data.........................................................35
Applications not visible in Application Discovery screens.........................................................41
Host not visible in Application Discovery screens....................................................................42
Packages not visible in Application Discovery screens.............................................................44
Error message indicates Application Discovery server is not available.......................................45
No Applications icon for system listed on HP Matrix OE visualization Visualization tab screen......45
No 'by application' entry in HP Matrix OE visualization Workload Definition Criteria
drop-down........................................................................................................................46
No indicators showing in HP Matrix OE visualization workload real-time utilization meters..........46
UI Unable to connect to servermessages...............................................................................47
Java UI exception message displays.....................................................................................48
Information to collect before contacting HP.................................................................................51
How to contact HP..................................................................................................................51
Security bulletin and alert policy for non-HP owned software components......................................51
Subscription service................................................................................................................51
Registering for software technical support and update service.......................................................51
How to use your software technical support and update service....................................................52
HP authorized resellers............................................................................................................52
Related information.................................................................................................................52
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