HP Matrix Operating Environment Software - Manual (Page 4)

Setting data polling interval................................................................................................22
Setting event attributes.............................................................................................................22
Introduction to event settings in Application Discovery.............................................................22
Setting event severity..........................................................................................................23
Setting alert location..........................................................................................................23
Managing application templates..............................................................................................23
Find an application template...............................................................................................23
Change application template values.....................................................................................24
Create a new template.......................................................................................................25
Key to application template values.......................................................................................26
Application identity and system scope fields and their descriptions......................................27
Separation rule fields and their descriptions......................................................................28
Aggregation rule fields and their descriptions....................................................................30
Create an application template rule......................................................................................30
Create a process aggregation rule..................................................................................30
Aggregation rule examples........................................................................................32
How to remove types from the aggregation rule................................................................34
Check unmatched processes to find application candidates.....................................................34
Understanding the tables that show unmatched processes...................................................34
Filling in the system scope fields using table data..............................................................35
Filling in the template separation rule fields ......................................................................35
Filling in the aggregation rule fields using table data.........................................................35
Create an application workload in HP Matrix OE visualization ...............................................36
Backing up Application Discovery files......................................................................................37
4 Troubleshooting .......................................................................................39
Errors in installation................................................................................................................39
Failure message on installation of Application Discovery agent (AppDiscAgent).........................39
Data missing in Application Discovery screens............................................................................40
Applications not visible in Application Discovery screens.........................................................41
Host not visible in Application Discovery screens....................................................................42
Packages not visible in Application Discovery screens.............................................................44
Application errors in HP Matrix OE visualization workload screens................................................44
Error message indicates Application Discovery server is not available.......................................45
No Applications icon for system listed on HP Matrix OE visualization Visualization tab screen......45
No 'by application' entry in HP Matrix OE visualization Workload Definition Criteria
drop-down........................................................................................................................46
No indicators showing in HP Matrix OE visualization workload real-time utilization meters..........46
Errors in Application Discovery user interface operation...............................................................47
UI Unable to connect to servermessages...............................................................................47
Java UI exception message displays.....................................................................................48
Errors due to incompatibilities between different versions of Application Discovery agents and
servers..................................................................................................................................48
5 Support and other resources......................................................................51
Information to collect before contacting HP.................................................................................51
How to contact HP..................................................................................................................51
Security bulletin and alert policy for non-HP owned software components......................................51
Subscription service................................................................................................................51
Registering for software technical support and update service.......................................................51
How to use your software technical support and update service....................................................52
HP authorized resellers............................................................................................................52
Related information.................................................................................................................52
4 Contents