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4 troubleshooting, 5 support and other resources – HP Matrix Operating Environment Software User Manual

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Setting data polling interval............................................................................................................24

Setting event attributes.........................................................................................................................24

Introduction to event settings in Application Discovery................................................................24
Setting event severity.......................................................................................................................25
Setting alert location........................................................................................................................25

Managing application templates..........................................................................................................26

Find an application template...........................................................................................................26
Change application template values...............................................................................................26
Create a new template.....................................................................................................................27
Key to application template values.................................................................................................28

Application identity and system scope fields and their descriptions........................................30
Separation rule fields and their descriptions.............................................................................31
Aggregation rule fields and their descriptions..........................................................................32

Create an application template rule................................................................................................32

Create a process aggregation rule..............................................................................................32

Aggregation rule examples...................................................................................................34

How to remove types from the aggregation rule.......................................................................36

Check unmatched processes to find application candidates..........................................................36

Understanding the tables that show unmatched processes.......................................................36
Filling in the system scope fields using table data.....................................................................37
Filling in the template separation rule fields ............................................................................37
Filling in the aggregation rule fields using table data...............................................................37

Create an application workload in Virtualization Manager ..........................................................38

Backing up Application Discovery files...............................................................................................39

4 Troubleshooting ...........................................................................................................41

Errors in installation.............................................................................................................................41

Failure message on installation of Application Discovery agent (AppDiscAgent)........................41

Data missing in Application Discovery screens...................................................................................42

Applications not visible in Application Discovery screens.............................................................42
Host not visible in Application Discovery screens..........................................................................44
Packages not visible in Application Discovery screens...................................................................46

Application errors in Virtualization Manager workload screens.........................................................46

Error message indicates Application Discovery server is not available.........................................46
No “Applications” icon for system listed on Virtualization Manager Visualization tab screen.....47
No 'by application' entry in Virtualization Manager Workload Definition Criteria drop-down....47
No indicators showing in Virtualization Manager workload real-time utilization meters............48

Errors in Application Discovery user interface operation....................................................................49

UI “Unable to connect to server”messages.....................................................................................49
Java “UI exception” message displays............................................................................................50

Errors due to incompatibilities between different versions of Application Discovery agents and
servers...................................................................................................................................................50

5 Support and other resources.......................................................................................53

Contacting HP.......................................................................................................................................53
Related information..............................................................................................................................53

Application Discovery resources.....................................................................................................53

A Commands for controlling Application Discovery agent and certificates.............55

amgrd....................................................................................................................................................56
agent_config .........................................................................................................................................59

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