HP StoreEver Ultrium Tape Drives - Manual (Page 65)

NOTE:
This form of reset will clear the internal buffers and, therefore, lose any data in them. If the drive was
writing at the time, data may be lost and the cartridge will not have an EOD, which means that
subsequent restores are likely to fail. Discard the cartridge.
The drive will not accept the cartridge (or ejects it immediately)
The cartridge may have been damaged, for example dropped, or the drive may have a fault. If it is a
cleaning cartridge, it has probably expired and should be discarded immediately. For data cartridges:
1. Check that the drive has power (the power cable is properly connected and the Ready LED is on).
2. Check that you are using the correct media. Use only Ultrium media, (see “ Data cartridges ” on page).
• Ultrium 1.6 TB RW* (C7974A) and Ultrium 1.6 TB* WORM (C7974W) tape cartridges for
use with Ultrium 1840 tape drives.
• Ultrium 800 GB RW* (C7973A) and Ultrium 800 GB* WORM (C7973W) tape cartridges
for use with Ultrium 960 tape drives.
• Ultrium 400 GB RW* (C7972A) tape cartridges for use with Ultrium 460 tape drives.
3. Make sure that you have loaded the cartridge with the correct orientation (see
“ Loading and unloading ” on page 47).
4. Check for damage to your media and discard it if it is damaged.
5. Use a new or known, good piece of media and see if it loads. If it does, the original cartridge
is faulty and should be discarded.
6. Check if another Ultrium drive of the same model will accept the cartridge. If it does, the original
drive may be faulty. Before calling customer service, please check that the tape drive is responding.
See “ Troubleshooting with Library & Tape Tools ” on page 59.
Ultrium full-height SCSI Tape Drives 65